Help points

Client: First Great Western

This was a design and build project where our staff were contracted to replace the existing Help Points and fit over 350 new units at over 200 stations.

There were three types of Help Points fitted:

  • Standard a two button Help Point with an emergency button and an information button an LED display.
  • Three Button as above but with a ‘next train’ button for train service information.
  • WebCIS A GSM Help Point which as well as the functionality of the two button, includes a 15’’ screen that displays live train departure information.
FGW Help Point

The help Points have the ability to broadcast remote Public Address announcements, be monitored for faults and have their status interrogated periodically. The system uses mobile phone technology reducing the amount of cabling required, and also removing the need for additional Customer Information screens (CIS).